Frequently Asked Questions
Discover everything you need to know about your Johanna Ortiz experience.
What is the shipping time for international orders?
We offer worldwide shipping via premium couriers. International orders typically arrive within 5 to 7 business days, depending on your location and customs processing.
What is your return policy?
We accept returns on full-price items within 14 days of delivery. Items must be in their original condition, unworn, and with all security tags and packaging intact.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery in real-time.
Are duties and taxes included in the price?
For most international destinations, duties and taxes are calculated at checkout. This ensures no hidden fees upon delivery, providing a seamless experience for our global clientele.
Can I modify or cancel my order after it has been placed?
As we strive to process orders quickly, we are only able to make changes or cancellations within 1 hour of purchase. Please contact our concierge team immediately for assistance.
How do I know which size to choose?
Each product page features a detailed size guide and fit notes. If you require further assistance, our styling team is available to provide personalized measurements and advice.